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Frequently Asked Questions

Storage King is a UK-operated self-storage company with branches in 43 locations across the Country. It's our aim to be the best company in self storage when it comes to customer service, price, simplicity and transparency. Whatever the reason, we're here to help so we've created this page to answer the kind of questions many of our customers have.

How does self storage work?

Storage King offers modern self storage, we have a wide range of storage units from Lockers (3ftx3ftx3ft) with 24 hour manned CCTV in store. Only you have access to your unit as it is locked with your own padlock and no keys are kept by Storage King.

What is included in the price - and are there any hidden extras?

The price you are quoted by our website or staff includes the cost of your storage unit per month including VAT. This price will be held if you reserve the unit. You will need a padlock to secure your room (you can bring your own or buy one from our store) and your goods must be insured whilst in storage. We require proof of insurance or alternately you can purchase insurance in store to cover your goods whilst in storage.

Do I pay weekly or monthly?

We invoice customers for a full calendar month in advance for their unit, and refund on a daily basis.

How can I pay for my space?

We offer a number of payment options including credit card, debit card, cheque and direct debit. Cash will only be accepted for payments after your initial move in.

How often can I access my space - and how much will it cost?

During our reception opening hours you can come and go as often as you like. Normal office hours are 8:30am to 6:00pm Monday to Friday and 10:00am to 4:00pm Saturdays.

We can arrange to have extended access hours to your unit, usually these hours will be between 7.00am to 9.00pm, 7 days a week, but can alter depending on what the local planning authorities have given us permission for.

Full 24-hour access can be provided upon special request. This service is discretionary and based on customer requirements and security checks. For 24 Hour access all customers need to attend the store on setting up their account. Please check with your chosen store for details.

Do I have to pre-book a space?

It’s not necessary; you can complete your storage contract in store to move in immediately. However to be guaranteed a room of a specific size, and to hold the rate, we advise you to book your room in advance.

Can I move in today?

Yes, you will need to visit the store within the office opening hours and bring along with you the following: proof of identity (a passport); proof of address (a utility bill); and any means of payment except cash.

Can you help me with removals?

Each of our stores have links with local trusted removals companies and can help organise this for you. We have trolleys available on site to help you move your goods.

Can I transfer to another unit if needed?

You can move to another size room at any time, depending on your storage requirements (availability permitting). There is no charge for this.

How high are the ceilings your storage spaces?

They vary according to the building, please check with the store.

What sort of security do you have?

Details of our storage features are listed on each store page.

What is the minimum time I can store for?

Our minimum storage period is 14 days.

Do I have to give you notice to leave?

We ask for fourteen days notice when you vacate your space (in writing by e-mail, fax or letter) and we refund any unused storage and insurance charges.

Do you sell boxes?

We sell a wide range of packing materials in store and online (for collection in store)

Can I hire a van?

We have a list of local van hire companies who offer discounts to our customers. Please contact you local store for more information

Is there anything I can not store at Storage King?

As a guide, these are the only goods we are unable to store: 1. Living things such as animals and plants 2. Hazardous materials such as flammable liquids and explosives 3. Perishable items that could decompose such as organic foodstuffs and plants 4. Unauthorised or illegal goods such as drugs or firearms 5. As they are purely designed for use as storage, our rooms are not suitable for offices or work premises. However, some of our stores have office space available, so check with your local store.

What do I do if I have a complaint?

In the first instance please contact your local store manager who should be able to resolve any issue you have. However should you require further assistance please refer to the contact information below for Head Office: [email protected] - 01895 628 700 - Storage King, 127a High Street, Ruislip, Middlesex, HA4 8JN

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