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When you're running a removals company, there are a few things you need to keep in mind if you want to be successful. Our latest Local Business Spotlight feature, R.M Removals, are experts in the removals industry and a top choice for removal services in Derbyshire. We recently caught up with R.M Removals’ owner, Renant, for his top advice for others in the industry.
Whether you're just starting out or you've been in the business for a while, these tips can help you run your company more efficiently, grow your client base and expand your business.
Always be on time
Clients are entrusting you with their belongings, and they need everything to go smoothly. That's why your moving team must always be on time. Clients are often working to a tight schedule, and any delays can cause a domino effect that throws their whole day off. Your job is to make their move as stress-free as possible, and being on time is a big part of that.
Bring protective equipment
Your customers won’t always be prepared to move delicate items. You can help keep everyone on track by coming prepared with protective packaging material to protect your customer’s belongings from being damaged during transit or the unpacking process.
Give customers options
One of the biggest concerns when booking a removal company is the cost. Some removal companies charge a flat fee, while others charge by the hour. Your customer may not know how long they will require your services, so it’s always best to offer customers the choice of a standard daily rate or an hourly fee.
Prioritise customer service
Excellent and memorable customer service may be the thing that brings clients back to you if they decide to move again. By building good relations with your customers, you are also increasing your chances of being recommended by them through word-of-mouth which could turn into big jobs in the future.
Chase after reviews
Reviews are vital! They are considered an unbiased and trusted opinion on your company’s process, services, and rates and ultimately give new customers peace of mind when using your services. Photo reviews are even better. Just make sure not to pester your clients too much.
If you are planning to move house or relocate your business, get in touch with R.M Removals. With years of experience and a professional, friendly team of movers, you can trust that your goods will be in the best hands. Visit the R.M Removals website for information on their services.
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