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As a business owner, you know that quality customer service is vital for the success of any business, regardless of industry. However, providing great customer service can be difficult - especially when you're swamped or dealing with challenging customers.
If your customer service rating is starting to slide, we've compiled five easy-to-implement tips to help you and your team provide an exceptional experience for your customers and leave them feeling valued and appreciated.
Refer to customers by name
With automation becoming the norm, businesses need to humanise consumer-business interactions. Having a friendlier and more personal approach to your customers when interacting via email, over the phone and in person can help you see a boost in customer satisfaction.
Implement customer feedback
The best way to improve is to get feedback straight from the source. From online reviews to social comments or in-person feedback, make it a priority to acknowledge any customer complaints and implement new solutions to prevent them from happening again. Customers will notice the effort.
Start a customer loyalty program
A customer is more likely to return and refer your business to others when they feel appreciated. Be sure to wow loyal customers by providing them with an experience they won’t forget. For example, if you run a wine farm, have a free bottle delivered to a devoted customer for their anniversary with you.
Make use of omnichannel support
For a new customer, there’s nothing worse than struggling to find information. Omnichannel customer service provides a seamless experience across multiple channels while providing your team with a breakdown of their digital interactions. This can help you better meet their needs and improve the customer experience from start to finish.
Be socially active
From Facebook and Instagram to TikTok, consumers live on social media. It's also the number one place they'll go to leave queries and comments - good and bad. By being socially active and responding to comments quickly, you can start the customer service journey on the right foot.
The look and feel of your office also play a big role in customer satisfaction. Create a welcoming and comfortable reception area for customers by decluttering and storing outdated items with Storage King.
With facilities countrywide, a wide range of business storage unit sizes and a friendly team of storage experts at the ready, we have all you need for a stress-free experience. Give us a call on 0800 0852 954 to learn more, or request a free online quote to get started.
