Frequently Asked Questions

Storage King offers modern self storage, we have a wide range of storage units from Lockers (3ftx3ftx3ft) up to 400 Sq Ft units, with 24-hour manned CCTV in store.

Only you have access to your unit as it is locked with your own padlock and no keys are kept by Storage King. Or, it is secured by our Nokẽ Smart Entry system, allowing you to secure your unit with a mobile app that only you have access to.

Self Storage is exactly what it says it is. You can rent a unit from us for as little as 14 days or longer if you wish. Once you book a unit with us, you can then access your unit during our access hours to put your items into storage. Putting items into your storage unit is done by yourselves. We do have trolleys and over moving equipment available on site to help you move.

If you prefer, removals can do this. Please speak to the store for their current removal partner information, alternately we have a self-drive van hire service available at some of our stores. 

The price you are quoted by our website or staff includes the cost of your storage unit per month including VAT. This price will be held if you reserve the unit. You will need a padlock to secure your room (you can bring your own or buy one from our store). Please note our Nokẽ Smart System stores do not require a padlock to secure your door, for more details, view them here.

Your goods must be insured whilst in storage. We require proof of insurance which is specific to goods being stored in storage or, alternately you can purchase insurance in store to cover your goods whilst in storage.

We invoice customers for a full calendar month in advance for their unit, and pro rota any refunds once the contract is terminated*, in line with the terms and conditions of the contract.

*No refunds are given if in a promotional period.

We offer several payment options including credit card, debit card, cheque and direct debit.

During our reception opening hours you can come and go as often as you like. Normal office hours are 8:30am to 6:00pm Monday to Friday and 10:00am to 4:00pm Saturdays.

We can arrange to have extended access hours to your unit, usually these hours will be between 7.00am to 9.00pm, 7 days a week, but can alter depending on what the local planning authorities have given us permission for.

Full 24-hour access can be provided upon special request. This service is discretionary and based on customer requirements and security checks. For 24 Hour access all customers need to attend the store on setting up their account. Please check with your chosen store for details.

It’s not necessary; however, to be guaranteed a room of a specific size, and to hold the rate, we advise you to book your room in advance. You can complete your storage contract in store to move in immediately.

No, we do not require a security deposit for you to move in. All our charges are outlined in FAQ ‘What is included in the price?’.

Simply contact your local store that you have reserved at and they will cancel it for you. Or you can contact our Customer Support Centre via WhatsApp or by calling 0800 0852 954.

If you paid a reservation fee, this will be refunded back to you.

If you wish to simply change your move in date, location or unit size, please contact your chosen store or contact us using the details above.

Yes, you will need to visit the store within the reception opening hours and bring along with you the following: proof of identity (a passport or driving license); proof of address (a utility bill – no more than 3 months old); and any means of payment except cash.

Each of our stores have links with local trusted removals companies and can help organise this for you. Please contact your local store for more information.

We have partnered with Hertz 24/7 who offer self-drive van hire. For more details, visit our van hire page or contact your local store for more information.

We also have trolleys available on site to help you move your goods.

You can move to another size room at any time, depending on your storage requirements (availability permitting). There is no admin charge for this. Please note payment will be required on the day of transfer if the price differs to what you were previously paying.

They vary according to the building, please check with the store.

We have 24hr CCTV at all our locations. Other details of our security features are listed on each store page.

Our minimum storage period is 14 days.

We ask for 14 days’ notice when you vacate your space, and we refund any unused storage and insurance charges*. You must schedule your move out notice via the website using our online form, click here to schedule your move out notice.

*No refunds are given if in a promotional period.

Please call the store you are storing at, and they will happily take payment over a secure telephone line, or you can visit us in store. We also have a dedicated Customer Support Centre who can assist with taking payment, WhatsApp them or call 0800 0852 954.

If you’d prefer, we can set you up on a monthly direct debit, this can be set up with the store.

Our stores and Customer Support Centre can also handle any queries about invoices.

We sell a wide range of packing materials in store and online (for collection in store).

As a guide, these are the only goods we are unable to store: 1. Living things such as animals and plants 2. Hazardous materials such as flammable liquids and explosives 3. Perishable items that could decompose such as organic foodstuffs and plants 4. Unauthorised or illegal goods such as drugs or firearms 5. As they are purely designed for use as storage, our rooms are not suitable for offices or work premises. However, some of our stores have office space available, so check with your local store.

In the first instance please contact your local store manager who should be able to resolve any issue you have. However should you require further assistance please refer to the contact information below for Head Office: [email protected] - 01895 628 700 - Storage King, 127a High Street, Ruislip, Middlesex, HA4 8JN