COVID-19 Update from Storage King

January 2021

At Storage King, the health and safety of our staff and customers is our number one priority. With the recent COVID-19 developments in the United Kingdom, we want to assure all our customers that we have taken the necessary steps to ensure your safety.

We would like to take this opportunity to thank all of our customers for working with us during this challenging time. Your patience and courtesy is greatly appreciated.

As per government guidelines regarding self storage, currently our stores remain open and units can be accessed.

As such, each of our stores remain open to all existing customers and those looking to rent a self storage unit, whether you are a business or household customer. Please refer to your local store page to confirm reception and access hours at each location. The full list of our stores can be found here. Please adhere to government guidelines with regards to travel.

• Our reception areas will be open during office hours but are limited to one customer in at a time
• Sanitisation stations have been positions in high traffic areas
• Social distancing signage has been installed in stores and in our reception areas
• Staff have been supplied with the appropriate PPE
• We have increased our daily cleaning levels in each of our stores with a focus on high traffic areas
• Stores with customer lifts are restricted to one customer at a time
• New customers are being asked to make appointments to visit the store to manage footfall in store
• Further to Government guidance changes on 31 July 2020, we request that our customers wear a face covering at all times when in our reception areas or in our storage areas

We would like to remind all of our customers of the following practices:

• Wash your hands frequently with soap for 20 seconds
• Avoid touching your eyes, nose and mouth
• Use an alcohol-based hand sanitiser
• If you need to cough or sneeze, do so into the crook of your elbow
• Please do not visit our stores if you show any symptoms of COVID-19
• Customer toilets are located on the ground floor and have provision for handwashing

Thank you for working with us to ensure that Storage King remains a safe space for our customers and our staff.

For more information and the Government’s Action Plan go to www.nhs.uk/coronavirus

Do I need to wear a face mask while accessing my unit?

Yes, as per Government guidelines you are required to wear a mask at all times while on our property

Can I still purchase packaging materials during lockdown?

You can continue to purchase all our packaging materials, either online or in store

If I need to make payment and I’m not on debit order, how do I do so?

Please call us on 0800 0852 954 and we will talk you through the options

Will my goods still be insured during this time?

Your insurance will remain in place as long as you continue to pay for your unit and your insurance fee